Return and Refund Policy

Last Updated: February 24, 2026
Website: https://9leather.com
Email: [email protected]

At 9Leather, we are committed to providing high-quality leather products and ensuring customer satisfaction. This Return & Refund Policy complies with applicable European Union consumer protection laws.

1. Right of Withdrawal (EU Customers)

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you receive the goods.

To exercise your right of withdrawal, you must inform us by email at: [email protected]

Please include:

  • Your full name
  • Order number
  • Product(s) you wish to return
  • Clear statement of your decision to withdraw

You may use a clear written statement such as:
“I hereby give notice that I withdraw from my contract of sale for the following goods…”

2. Extended 30-Day Return Policy

In addition to your legal 14-day right of withdrawal, we offer a voluntary 30-day return policy.

To qualify:

  • Item must be unused
  • Item must be in original condition
  • Original packaging must be included
  • All tags and accessories must be attached

Returns requested after 30 days from delivery will not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
  • We recommend using a tracked shipping service.
  • We are not responsible for lost return shipments.

Return address will be provided after return approval.

4. Inspection & Refund Process

Once we receive the returned goods:

  1. The item will be inspected.
  2. You will be notified of approval or rejection.
  3. If approved, a refund will be issued.

Refund Timeline

  • Refunds are processed within 14 days of receiving the returned goods.
  • Refunds are made to the original payment method.
  • Shipping costs are refundable only if required under EU consumer law.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photos of product and packaging

We will offer a replacement, repair, or full refund as required by EU consumer protection laws.

6. Non-Returnable Items

We cannot accept returns if:

  • The product has been used beyond normal inspection
  • The item is damaged due to misuse
  • The product is returned without original packaging
  • The return request is made after 30 days

Custom-made or personalized products may not be eligible for withdrawal rights (if applicable).

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank

If you still have not received your refund, contact us at: [email protected]

8. Business Information

Store Name: 9Leather
Owner: Zain Ullah
Address: Vėtrungių g. 101-45, LT-06334 Vilnius, Lithuania
Phone: +370 639 68689
Email: [email protected]
Website: https://9leather.com
VAT: Not applicable

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