At 9Leather, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your garment, leather jacket, or PU leather jacket, you can return it within 30 days of delivery for a full refund or exchange.
Return Policy
✅ 30-Day Free Returns: You have 30 days from the delivery date to initiate a return.
✅ Full Refund: Once we receive the returned item, we will process your refund within 14 days.
✅ Condition: Items must be unused, in their original packaging, and with all tags attached.
How to Initiate a Return
- Contact Us: Email us at [email protected] or call +44-7498-448967 to request a return.
- Ship It Back: We’ll provide a return address and instructions.
- Refund Issued: Once received and inspected, your refund will be processed within 14 days.
Exchange Policy
If you need a different size or color, we offer hassle-free exchanges within the 30-day window.
- Contact Us: Reach out via email or phone to request an exchange.
- Return the Original Item: Follow the same return process.
- Receive Your New Item: Once we process your return, we’ll ship the replacement.
Non-Returnable Items
❌ Custom-made or personalized items
❌ Damaged or used items (unless due to a defect or error on our part)
Refund Method
Refunds will be issued to the original payment method.
Questions?
For any concerns about returns or exchanges, contact us at:
📧 Email: [email protected]
📞 Phone: +44-7498-448967
We appreciate your trust in 9Leather and strive to make your shopping experience seamless!